FAQ | MediStore

FAQ – Frequently asked questions

1. Is it possible to pay for an appointment/service in Medistore by card or in cash?

Payments in Medistore can be made only online, which is a fast and convenient payment method. Standard wire transfer and fast online payments are available on the website of the store.

2. Is it possible to buy an appointment/service for another person? If yes, how to do it?

Of course! After logging in to your account, you need to enter details of the person who will use the service, in the “Beneficiaries” tab.

3. I cannot log in to my account. Why?

• Temporary problems with a browser sometimes occur – try to refresh the login page and re-enter the login and the password.
• Check the CAPS LOCK on your keyboard and make sure it is not on.
• Make sure that you have checked the “I am not a robot” box, and select the appropriate graphic fields – in accordance with the question (e.g. “check all cars” – select all the pictures with a car).

If you do not remember your password or the “Incorrect username or password” message appears several times, you can use the option to set a new password by clicking the “Forgot your password?” link. A message enabling you to set a new password will be sent to the e-mail address provided during registration.

4. Can I get an invoice issued to a company?

It is impossible to issue an invoice to a company for purchases made at Medistore. Invoices are only issued to the person making the purchase.

5. If I buy a subscription, will it be active as of tomorrow?

In the case of subscriptions, the medical package will be activated as of the 1^st day of the next month. For purchases made within the first 7 days of a given month, it is possible to activate the subscription as at the beginning of this month – in order to make such activation, it is necessary to submit an application for activation – add information about activation on request.

Example:

• The client purchased the “Medium plus” subscription on 15 April. The subscription will be active as of 1 May.
• The client purchased the subscription on 6 April. It is possible to submit the activation request. In this case, the client’s package will be activated as of 1 April.

6. I would like to buy laboratory tests. Is it possible to check the result later in Medistore?

Results of most of the tests can be checked in:

Medicover Mobile Application

or

Medicover OnLine Patient Portal

At the reception desk of any Medicover Centre, you can obtain the login details that are common to both solutions and use them to check the test results online.

7. I have a company subscription. Why are all the services paid if I have them in the package?

Patients with a company subscription/insurance can schedule appointments or tests via our hot line, Medicover OnLine platform or Mobile Application. Medistore is for persons who want to use our services for a fee (e.g. they do not have a subscription or it does not include a given service).

8. Is it necessary to present an order confirmation when going to an appointment purchased in Medistore?

All information about the service purchase is available in the system. In order to use the service/appointment at the Medicover Centre, it is enough to present the ID card at the reception desk. Based thereon, our employee will verify the data in the system and provide further information.

9. I have purchased an appointment/ service, but I will not be able to use it. Will I get my money back?

If the parties wish to cancel the purchased appointment/service, they have the right to terminate the contract within 14 days of making the payment, and for services scheduled for a specific date, the termination notice should be submitted before the medical service is performed. In the case of resigning from the service purchased, the amount paid will be returned to the Client’s bank account within up to 30 days.

Detailed information available in the rules>>

10. I purchased a subscription a year ago and I like it very much. How can I extend it?

In order to extend the subscription, it must be purchased again, via Medistore or by the hotline – 500 900 550.

11. I have purchased an appointment, but I would like to reschedule it. How can it be done?

To reschedule your appointment, please contact our Medistore Client Service Department at 500 900 550.

12. My grandmother is 68 years old. Can I purchase a subscription for her?

We offer a wide range of packages for seniors. More information about our offer can be obtained by calling: 500 900 640.

13. Are the subscriptions available in Medistore all the subscriptions offered by Medicover?

In Medistore, only selected medical subscriptions are available. Information about the entire offer can be obtained by calling: 500 900 640.

14. I do not want to have an account at Medistore anymore. How can I delete it?

In order to delete the Medistore account, please call 500 900 550 or send the request to e-dok@medicover.pl. The account will be deactivated after confirming that the person submitting the request is the account owner. The account will be deleted free of charge.

15. 
    Is it possible to pay for a medical package in instalments?
    Yes, the payment in instalments is possible. More information is available here: Payment in instalments.

16. What are the payment methods available?

Payment methods available in Medistore include:

• Blik
• Google Pay
• payment card
• PayPo
• MasterPass
• SkyCash
• online transfer via online transfer systems of selected banks of przelewy24 application